Refund Policy
We want you to love what you wear. If a piece is not right, here is exactly how to put it right.
Your 14-day right of withdrawal
As a consumer in the European Union you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Once you have told us, you have a further 14 days to send the item back.
Condition of returns
To be accepted, items must be:
- Unworn and unwashed
- In their original condition, with any tags still attached
- Returned in packaging that protects them in transit
For hygiene reasons we cannot accept returns on items that have clearly been worn.
How to start a return
- Contact us through the Contact page with your order number and which item you are returning.
- We will reply with the return address and instructions.
- Send the parcel back with a tracked service and keep your proof of postage.
Return shipping costs
Unless the item is faulty or we sent you the wrong thing, the cost of returning it is yours. If the fault is ours, we cover the return in full.
Refunds
Once your return arrives and passes inspection, we refund you within 14 days to your original payment method. We refund the price of the item plus the standard outbound shipping you originally paid. Your bank may take a few extra days to show it.
Exchanges
The fastest way to change a size or a piece is to return the original for a refund and place a new order — this way you secure the size before it sells out.
Faulty or incorrect items
If something arrives damaged, faulty, or is simply not what you ordered, contact us within 14 days with your order number and a photo. We will replace it or refund it in full, including all shipping, at no cost to you.
Sale and limited-edition items
Limited-run and archive pieces carry exactly the same statutory rights as everything else. Being limited does not make a piece final sale.
Your statutory rights
Nothing in this policy affects your rights under Dutch and EU consumer law.