Shipping Policy
Everything about how your Mangomichi order reaches you — clearly, with no surprises at checkout.
Processing time
Every order is packed by hand within 1–2 business days. During a drop or a release week this can stretch slightly; if it does, we will tell you rather than leave you guessing.
Delivery times
| Destination | Estimated delivery |
|---|---|
| Netherlands | 1–3 business days |
| Belgium, Germany, Luxembourg | 2–4 business days |
| Rest of the European Union | 3–7 business days |
| United Kingdom & Switzerland | 5–10 business days |
| Rest of the world | 7–20 business days |
These are estimates from the moment your parcel leaves us, not from the moment you order. Carrier delays and customs are outside our control.
Shipping costs
Your exact shipping cost is calculated at checkout based on your destination and is always shown in full before you pay. We do not add handling fees afterwards.
Tracking
As soon as your parcel is collected you will receive a confirmation email with a tracking number. Please allow up to 24 hours for the first scan to appear.
Customs, duties and taxes
Orders within the European Union include VAT and have no further charges. For deliveries outside the EU, any import duties or taxes are set by your country and are payable by you on arrival. We cannot calculate or refund these.
Wrong or incomplete address
Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect or unclaimed, we will reship it once you cover the new shipping cost.
Lost or damaged parcels
If your tracking has not moved for 10 business days, or your parcel arrives damaged, contact us with your order number and a photo where relevant. We will investigate with the carrier and make it right.
Questions
Anything unclear, ask us through the Contact page before you order. We would rather answer first than fix later.